At AstraKids, we understand that plans may sometimes change. Our cancellation policy helps us manage appointments fairly for all families.
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Advance Notice
Please inform us at least 24 hours before the scheduled session if you need to cancel or reschedule.
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Rescheduling
Sessions may be rescheduled subject to the availability of our team and the preferred time slot.
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Late Cancellations
Cancellations made less than 24 hours before the session may be treated as a completed session.
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Missed Sessions
Sessions missed without prior notice may not be refundable, transferable or rescheduled.
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Cancellation by AstraKids
If AstraKids needs to cancel a session, we will offer an alternative date or adjust the session accordingly.
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Program and Assessment Fees
Fees for assessments, consultations or work already completed may not be refundable. Any eligible refund will be reviewed according to the service booked.