Your Privacy and Your Child’s Information Matter

At AstraKids, we respect your privacy and are committed to protecting the personal information of children, parents, guardians, caregivers, website visitors, and families who interact with us.

This Privacy Policy explains how AstraKids (“AstraKids,” “we,” “us,” or “our”) collects, uses, stores, shares, and protects information through https://astrakids.in/, our enquiry forms, consultation and admission processes, therapy and programme registrations, events, and related communications.

By using our website or submitting information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We May Collect

We may collect the following categories of information:

Parent or Guardian Information

• Full name
• Email address
• Phone number
• Residential area or address
• Preferred method of communication
• Relationship with the child
• Information provided during an enquiry, consultation, or admission process

Child Information

When voluntarily submitted by a parent or lawful guardian, we may collect:

• Child’s name
• Age or date of birth
• Gender, where relevant
• School or educational information
• Developmental history
• Learning, behavioural, communication, sensory, social, or emotional concerns
• Therapy, assessment, support, or programme requirements
• Relevant health or medical information voluntarily shared by a parent or guardian
• Information necessary for developing or delivering an Individualised Education Plan (IEP)
• Photographs, videos, progress records, or programme participation information, where separately authorised

Please share only the information reasonably necessary for us to understand your enquiry or provide the requested service.

Website and Technical Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser and device type
• Operating system
• Pages visited
• Date and time of access
• Referring website
• General location information
• Cookie and website usage data

2. How We Collect Information

We may collect information when you:

• Submit a contact, consultation, pricing, admission, or enquiry form
• Contact us by phone, email, messaging service, or social media
• Register a child for a programme, therapy, workshop, event, or retreat
• Participate in an assessment or consultation
• Subscribe to updates or parent resources
• Provide documents or information directly to our team
• Browse or interact with our website

3. How We Use Your Information

We may use personal information to:

• Respond to enquiries and consultation requests
• Contact parents or guardians regarding AstraKids services
• Understand a child’s developmental, learning, behavioural, or therapy requirements
• Evaluate programme suitability
• Arrange assessments, consultations, admissions, and appointments
• Deliver therapy, developmental, educational, IEP, retreat, or support programmes
• Maintain appropriate service and progress records
• Communicate schedules, updates, reminders, and service information
• Process payments and issue receipts, where applicable
• Improve our website, programmes, services, and parent experience
• Maintain safety, prevent misuse, and protect our legal rights
• Meet applicable legal, regulatory, accounting, and administrative requirements

We do not sell or rent personal information to third parties.

4. Children’s Privacy and Parental Consent

AstraKids provides child-development and family-support services. Information relating to a child should be submitted only by the child’s parent, lawful guardian, or another person who is properly authorised to provide it.

By submitting a child’s information, you confirm that:

• You are the child’s parent or lawful guardian, or you have appropriate authority;
• The information provided is accurate to the best of your knowledge; and
• You consent to its use for the purposes explained at the time of collection and in this Privacy Policy.

We do not knowingly invite children to independently submit personal information through our website.

If we learn that a child’s information was submitted without appropriate parental or guardian authorisation, we will take reasonable steps to review and, where appropriate, delete it.

5. Health and Developmental Information

Information concerning a child’s health, development, behaviour, therapy, learning needs, diagnosis, assessment, or support requirements is treated with additional care.

We use such information only where reasonably necessary to:

• Understand the child’s support requirements;
• Determine programme or therapy suitability;
• Plan or deliver agreed services;
• Monitor progress; or
• Meet safety, legal, or professional obligations.

Submitting an online enquiry does not create a therapist-client, doctor-patient, or other professional relationship. A professional relationship begins only after AstraKids confirms the relevant service or engagement.

6. Photographs, Videos and Testimonials

We will seek separate and specific permission before using identifiable photographs, videos, success stories, testimonials, artwork, or programme participation content involving a child for promotional, educational, website, or social-media purposes.

Parents or guardians may withdraw such permission for future use by contacting us. Withdrawal will not affect material already lawfully published, printed, or used before the request was received, although we will take reasonable steps regarding content under our control.

7. Cookies and Analytics

Our website may use cookies and similar technologies to:

• Enable essential website functions;
• Remember user preferences;
• Understand website traffic and performance;
• Improve navigation and user experience;
• Measure the effectiveness of campaigns; and
• Help protect the website from spam, fraud, or misuse.

Third-party services such as analytics, embedded maps, videos, payment gateways, form services, or social-media features may also place cookies or collect technical information according to their own privacy policies.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

8. How We Share Information

We may share limited information with:

• Authorised AstraKids employees, therapists, educators, consultants, and support staff;
• Website hosting, IT, email, form-management, analytics, cloud-storage, or security providers;
• Payment processors, where online or digital payments are used;
• Professional advisers, including legal, accounting, or compliance advisers;
• Government authorities, regulators, courts, or law-enforcement agencies where legally required; and
• Other parties where you have provided specific consent.

Any service provider receiving information is expected to use it only for the relevant authorised purpose and to maintain reasonable confidentiality and security measures.

We do not disclose a child’s personal, health, developmental, or therapy information for unrelated advertising purposes.

9. Data Storage and Retention

We retain personal information only for as long as reasonably necessary to:

• Respond to an enquiry;
• Provide the requested services;
• Maintain appropriate programme, therapy, admission, payment, or progress records;
• Resolve complaints or disputes;
• Enforce agreements; or
• Meet legal, accounting, safety, and regulatory requirements.

Retention periods may differ depending on the nature of the information and the service involved. When information is no longer required, we may securely delete, anonymise, or archive it as permitted by applicable law.

10. Data Security

We use reasonable administrative, technical, and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

These measures may include controlled access, password protection, secure hosting, staff confidentiality practices, software updates, backups, and restricted handling of child-related information.

However, no website, email, messaging service, or electronic storage system can be guaranteed to be completely secure. Please avoid sending highly sensitive information through unsecured channels.

11. Your Rights and Choices

Subject to applicable law and appropriate identity verification, you may request to:

• Access the personal information we hold about you or your child;
• Correct inaccurate or incomplete information;
• Withdraw consent where processing is based on consent;
• Request deletion of information that is no longer necessary;
• Ask how your information is being used;
• Opt out of promotional communications; or
• Raise a concern about our handling of personal information.

Withdrawal of consent will not affect processing already lawfully completed. In certain cases, we may need to retain information to meet legal, safety, contractual, or professional record-keeping obligations.

To submit a privacy request, contact us using the details provided below.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, maps, messaging platforms, social-media pages, payment services, or other external resources.

AstraKids does not control the privacy practices or content of these third-party services. We recommend reviewing their respective privacy policies before providing personal information.

13. Communications

If you submit an enquiry, request a consultation, register for a programme, or provide your contact details, we may contact you regarding your request and relevant AstraKids services.

You may opt out of non-essential promotional messages at any time. We may still send necessary communications relating to appointments, services, payments, safety, or administrative matters.

14. Data Breach Response

If a personal-data breach occurs that is likely to create a significant risk to affected individuals, AstraKids will take reasonable steps to contain and investigate the incident and provide notifications where required by applicable law.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website features, operational practices, or legal requirements.

The updated policy will be published on this page with a revised “Last Updated” date. We encourage users to review this page periodically.

16. Contact and Grievance Redressal

For privacy questions, corrections, consent withdrawal, deletion requests, or complaints, please contact:

AstraKids Operated by: AstraKids Address: 412, 5th Floor, Kammanahalli Main Road, Beside Tanishq Jewellery, HRBR Layout 2nd Block, Kalyan Nagar, Kammanahalli, Bengaluru, Karnataka, India Email: hello@astrakids.in Phone: +91 99000 61529 Website: https://astrakids.in/

Grievance Contact: AstraKids Privacy Team Email: hello@astrakids.in Phone: +91 99000 61529

We will review legitimate privacy requests and make reasonable efforts to respond within the period required under applicable law.

17. Consent

By voluntarily submitting personal information through our website or directly to AstraKids, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of information as described above.

Where information relates to a child, you also confirm that you are the child’s parent, lawful guardian, or an appropriately authorised person.